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Increase your income with online bookings and payments

Frequently asked questions

Here are the answers some of the most frequent questions we get asked by holiday rental owners, so if you’re interested in offering online payments or online bookings, read on to find out more.

I already take card payments with another system. Why would I use yours?

The transaction fees we offer are amongst the lowest in the UK (starting at just 1.4%) and are applied based on your country of residence and holidaymaker’s bank location. There is no setup or monthly fee. You can manage your enquiries and bookings through your dashboard to make the booking process easy for you and your guests.

I’ve always accepted bank transfers and they work fine for me

Offering your guests the opportunity to pay online is a more customer friendly experience. Consumers are used to paying for things online and being able to make an instant payment is more convenient for them. Paying with a credit card is a secure way to pay and HomeAway has made its online payment services even more appealing with an extra layer of payment guarantee: HomeAway Payments covers holidaymakers against internet fraud for up to £10,000.

I like to screen my guests before accepting them.

It’s up to you how you want to use these tools to help you in your booking process.

If you choose to use Online Bookings and Payments:
  • Adds the Bookings and Payments badges to your listing
  • Allows holidaymakers to send you a booking request
  • You have 24 hours to decide whether or not to accept the booking, giving you time to screen the guest
  • The holidaymaker must accept your rental agreement to secure the booking
If you choose to use Online Payments:
  • Allows you to request payments from your guests via email when needed
  • You can amend your response templates in ReservationManager to include what you want to say to your guests.
The Reservation Manager emails are HomeAway branded but focus on your property (including: your property title, your advert headline, your property thumbnail image, and a link to your property advert).

Please note: we highly recommend you always screen any potential guest before letting them book your home. Please read our guide for more information.

I already pay my subscription, why should I pay the processing fee too?

Our payments products are provided by an external partner, HolidayRentPayment, so the processing fee doesn’t go to us. Also, we have negotiated some of the lowest credit card processing fees in the UK, starting at just 1.4% for UK to UK transactions, (the standard fee for most industries is around 3%) with the primary aim of saving you money.

I take a security deposit, and then ask the guests to pay the rest nearer the time.

You have the option to split up the payments your guests make to you. If you want you can take a deposit to secure the booking and then the holidaymaker can pay the balance at a later date. The last payment date is defined by you, or you have the option for the balance to be paid on arrival.

Online bookings and payments look very complicated to set up and use.

Help is at hand. You can request a call from one of our customer support representatives, who will help you complete your application successfully.

I’m reluctant to give my personal information when I register for online payments.

Our payment provider, HolidayRentPayment needs this information as absolute proof of identity to ensure that your payments are going to you.