6/10 Okay
Phillip D.
22. januar 2024
Synes godt om: Indtjekning
Synes ikke om: Kommunikation, beliggenhed
Beautiful views, charming, lovely hot tub, but needs some updates and a more thorough cleaning crew.
Overall, this place has a beautiful view of the lake, is cute, has a great hot tub and when you first walk in seems to be well kept.
But, after unsuccessfully trying to contact two different numbers listed for “guest services”, as well as attempting to message the property manager twice through the VRBO app, we didn’t feel taken very seriously. We felt it was important to report some issues with the cleanliness and requested we be promised these issues would be fixed before we left a review. But our communication attempts went unanswered *except for* by someone from Vacasa that wasn’t local. They just said they would pass on our issues to the local property crew, but we were never contacted after that about whether or not our issues would be resolved.
On the outside this home appears to be given a once -over before guests arrive, but not a thorough walk-through and cleaning. It has a serious condensation problem in all the windows and sliding doors, which were all quite filthy too, and we found there were at least three drawers one the kitchen with the cooking utensils, silverware, and other kitchen items needed for daily use that were all sitting in large amounts of mouse feces. Underneath the kitchen sink where all of the new replacement kitchen items can be found there was a large amount of mouse feces as well. Then the morning we checked out our kids woke us because a mouse was running around in the room with the bunkbeds. The front porch light is also broken.
Phillip D.
Overnattede 2 nætter i januar 2024