4/10 Dårligt
Lauren G.
28. marts 2024
Synes godt om: Området, annoncens rigtighed
Synes ikke om: Rengøring, indtjekning, kommunikation
Optimist overlooking the bad
Our check-in wasn't very easy.
We booked through vrbo app but somehow it went through itrip. Itrip sent checkin info to my email which went to spam and was from llc price morgan. After over an hour of trying to trace a number and contact someone a nice gentleman from vrbo stayed on the phone with me until i was able to contact HOA at the condos office who then contacted price morgan.
They did let us check in early.
After getting in the room, the microwave and coffee maker didn't work. The linen was clean and most surfaces but nothing deep cleaned. The jacuzzi tub filled our bath water full of black build up, under furniture was very nasty (we check before leaving bc we have kids with toys), cabinets, baseboards and floors (our feet was black after walking barefoot in the room) where filthy, there was junk stored in every cabinet/closet that could have been used for our stuff. My husband ripped his shorts on a piece of window trim outside our doorway. Water started pouring out of a bathroom fan vent one day. They sent maintenance who came and looked at it and said he was going upstairs to check the unit above us. We left before he returned. I emailed the lady that had sent the original check in info from price morgan to tell them about the microwave, coffee maker, leak, and early checkout (bc thats what the front desk told old us to do) and havent gotten a reply yet.
While we had a good time and the facility amenities/ elevators are good but we wont be back.
Lauren G.
Overnattede 4 nætter i marts 2024
