We checked into Birds of Paradise on July 23, 2022. The house is in need of a good cleaning and new paint. Upon arrival, we noticed that there were black dirt rings in the toilets- obviously the toilets had not been cleaned well. We also found a cup with foul smelling water and a dead crab in it in the upstairs desk. When we got into bed that evening, there was sand in the sheets. There was sand all over the kitchen island and on the floors. The furniture covers are stained.
On arrival, the water/ice did not work on the refrigerator - and it was too late to get ice at the store. Maintenance did come the following day - and said that housekeeping had shut the water valve off to the refrigerator - and this had been a common problem with other houses for this company.
We then started noticing dirty brown roaches in the kitchen after check-in and after maintenance had pulled out the refrigerator to fix the water issue. It started when one crawled across the trashcan. I reported this by phone and by email - and was assured that pest control would come - but no one ever did. The roach problem grew daily. We would see multiple roaches crawl out from under the refrigerator, around the dishwasher, etc. We had left a beach towel to dry across a kitchen stool, and when we picked up the towel, there was a roach on the towel. Despite multiple calls, texts, and emails - pest control never came to address the issue - the fact that we were assured they would be there "within the hour". I had to buy roach spray at Publix and tried to control the problem myself. Finally- on Wednesday- a maintenance man came by with the same roach spray I had bought at Publix and sprayed around in the kitchen. This did nothing about the problem. Professional pest control never came.
I was told that Jason- the owner- had been made aware of the problem and that professional pest control was always "on the way". No professional pest control ever showed up the entire week. We killed dozens of roaches on the floors and walls of the kitchen. It was DISGUSTING.
I have rented houses in the Seagrove, Seaside, Watercolor areas for years. The last several years we have rented in Naturewalk. I have NEVER- EVER- had a bug problem anywhere at any rental- much less nasty small brown roaches. And - upon checkout - we were simply told they were sorry for the inconvenience.
Also - the deadbolt to the outside door with the keycode lock became stuck in the locked position late Monday evening. There were no tools at the house- and a neighboring house had to bring a tool and help me remove the deadbolt to be able to close the outside door. I reported this - but no one from maintenance ever came to repair the deadbolt - and it was still off the door at checkout.
The only good thing about this house was the golf cart- which appeared fairly new and worked very well.
This house needs cleaning and pest control. Our complaints were met with - we will have someone come - but the problems were never addressed- aside from the water/ice on the refrigerator day 1. I will never use this company again.