- Kalenderen er opdateret:
- 8. okt. 2018
Service på stedet
Hvis opholdet afbestilles efter betalingen er foretaget, refunderes betalingen ikke.
Great flat in a great location
This 1 bedroom flat was perfect for our family of 4 adults and was very accessible to the Tube and local attractions. The flat was very well kept and the host was extremely responsive. The caretaker met us upon arrival and even had milk, juice, and bread left for us to enjoy. I highly recommend this flat for your stay in London. Right around the corner from the Tower Hill tube station which made it very easy to get around all of London.
Wonderful Views, nice apartment and terrific location ...but.....
We stayed in the smaller apartment. The large windows open to let air in and overlooks the tower - gorgeous views both day and night. The kitchen was fully equipped though we didn't cook during our visit. Very easy access to tube and buses - lots of eateries nearby. WIFI worked great.
On the other side, our check-in was quite stressful. After a very long flight and uber ride to get to the apartment; it was not ready at 3pm as stated. Jane told us to come back in an hour. She let us put our bags in the apt first and I noticed there were no wash cloths "flannels". I asked for some and she gave me one. She went on and on about how previous people had used them to clean their shoes. I asked if she expected us to share it and she said it was up to us. We left and came back later as requested. When we returned she came in with the food that others have mentioned - bread, cookies, oj, milk and butter. She said she couldn't find any other flannels and asked what she wanted me to do. I asked if these should be provided as part of the rental and she said yes - so eventually she agreed to go buy one after again on and on about others using them on their shoes. She bot one and brought it back. It was hot pink and I spent a great deal of time washing and rinsing it to get the dye out before using it.
We also noticed the first evening that anytime we walked in the kitchen our socks or feet would become black. The floor was so dirty we covered it with paper towels so as not to get dirty. i"m not sure why we paid the cleaning fee as the dishwasher was filled with dishes and the floors were not clean. The large trash can in the kitchen smells very bad and so dirty we used paper towels whenever we wanted to open the lid. The shower has no shelving so you have to put your items on the shower floor....shampoo, soap, razor, etc - all on the floor. The shower wand is held to the rod with electrical tape and some sort of shoelace looking thing so you can't adjust it all.
When we awoke the first morning we went to have some juice and found the frig had been turned off and everything was warm. It took us some time to figure out how to turn it back on.
In the end, I can understand some broken items and even missing shelving but can't forgive the place being dirty. We were asked to check in after the stated time but the place had not been cleaned and had to argue with Jane to get basic items. Too stressful.
Thanks for your review.... altho it is sometime after your visit your feedback is vital to us maintaining the great standard of service that we have become known to provide. As you say the apartment is in the most fantastic location and our many repeat guests love both the facilities and standard or service we provide to travellers.
It is therefore disappointing to hear that you found certain aspects less than perfect.
Having talked to our agent it appears that we did make you aware of the need to call us in advance of your arrival so that things could be ready. We often facilitate guests who arrive early by enabling them to drop off their bags before 3pm but in so doing this can take a bit of time our of our cleaning regime while Jane welcomes and orientates our guests. This probably explains the unusual situation of the slight delay in her getting finished.
Please understand that we do not advertise or provide face flannels for personal hygiene reasons. I suspect that Jane's genuine attempt to help you by going out of her way to buy you a face flannel actually delayed her preparing the apartment for you. You might therefore understand why I find your comment about the colour of the aforementioned face flannel somewhat disingenuous.
I am very concerned about your experience of the kitchen floor and dustbin cleanliness and I assure you this is not the usual standard. I was also made aware the previous occupier had accidentally broken the shower riser so again I apologise that we had the part on order. The Shower was fully functioning however in spite of the less than perfect appearance during your visit.
Your final comments sadden and disappoint me very much. Jane works very hard to prepare the apartment on time and genuinely goes out of her way to assist with spacial requests (such as she did with yourself). I remain somewhat curious as to why you didn't contact me or Jane following check in to bring the issues to our attention and assure you that if you had have done so we would have made every effort to rectify issues where we can.
Best wishes and thanks again for your belated feedback which I have passed onto to our wonderful hard working agent Jane
Beautiful views and outstanding location! The owner provided us everything we needed to feel very comfortable: kitchen equipment, laundry machines, bedding etc. Everything was very clean and new. He kindly offered to buy us a juice and milk when we arrived. We fell very happy and would love to come back one day!
Lovely apartment in fabulous location
We had a wonderful three nights here at the start of a 5 week trip. It was a great place to start our holiday- having the lovely view onto the Tower of London and Tower Bridge was a real treat (it actually looks closer than in the photos). Jane met us on our arrival even though we were later than expected due to a delayed flight. She gave us the run down on all we needed to know about the apartment. The apartment is in a beautiful Edwardian building, was very clean, nicely decorated and has a full sized kitchen . And it was great to have some breakfast provisions so we did not need to shop for food when we arrived. The location is hard to beat- we walked across Tower Bridge to London Bridge; took an early morning walk to the Hungerford Bridge and visited a few pubs on the walk to Wapping and back through Rotherhithe. Martin was easy to deal with and replied promptly to enquiries. Highly recommended!
Amazing views and comfortable flat!
The pictures do not do the view justice - the Tower of London and the Tower Bridge are right outside of your windows! Tube stop was very close and the flat had everything we needed. The one slight downside is it's a bit noisy at night with street traffic but you're in a major city and that's to be expected. Would stay here again in a minute. We also ate at the Kitchen multiple times and really enjoyed great English food reasonably priced. The check in procedure was smooth and we were shown all around the flat. Very organized. Would recommend!
Location, location, location!!!
We recently enjoyed 5 nights in the one bedroom apartment with our family of 5. My husband and I enjoyed the bedroom while the kids slept on the futons and a roll-away cot in the living room. Overall, the apartment is small, but has everything that one might need. A few extra linens would have been nice as I was short one sheet to make up a bed for one of the children.
The photos are true to what you will see when you arrive. The perfection of this location cannot be overstated; a very quick walk to the Tower Hill tube station and from there, all of London and beyond is within reach. Of course, the view is AMAZING and a delight for visitors enthralled with the history that London has to offer. I didn't mind the city noise as others have mentioned; I felt it was part of the charm of the place.
Jane was waiting for us on our arrival and had purchased a few grocery items for us, which was a lovely surprise after a long trans-Atlantic overnight flight, and much appreciated. We were happy with the Tesco market nearby, and the pub in the building was a fun atmosphere, however, the food left something to be desired!
The washing machine/dryer combo is VERY different from our North American machines and very SLOW. If you plan to do laundry, leave lots of time and plan to hang your clothes to dry and skip trying to work the dryer. I am happy to report as a mom of teenagers that the WiFi was excellent and all were thrilled with that.
We traveled to 4 countries on our journey and stayed in VRBO's each time, and of all of the owners, Martin was the most professional, prompt and responsive!
I would highly recommend this apartment and would be happy to stay again should I have the pleasure of returning to London in the future.
Regina, SK, Canada
Yderligere information om udlejningspriserne
Please note that standard pricing is based on 3 people sharing And a supplement of £10 per person per night is applied to parties of 4 or more people (max 6 people). Usually 50% of the total cost is charged to your credit card on confirming your reservation, with the balance due 8 weeks prior. If your date of arrival is less than 8 weeks in advance then 100% is due when placing your reservation. In addition a cash cleaning fee of £35 is payable on day of arrival.