Overall, we liked the house. It was very well kept, and is in a very nice location. Downtown and the beach are an easy walk away, and there are a couple of restaurants and shops in the gated community where our teenagers could walk to without worry. The only issue we had, and the reason I am not giving a higher rating, is that on the day before we were supposed to leave, we ran out of water in the house. It was in the afternoon, so we contacted the property manager. First, they told us to try to run water in different areas of the house. When that didnt work, they said to play with the water pump. We tried, but there was no instruction on how to do it correctly. Then they said there was an issue with the water in town, but it should be back on in a few hours. It did not come back on by night time, so they said the cistern is probably out of water and they can't fill it, but they did say that we could use the bathroom and shower in another house a few blocks away. Meanwhile, we had used all of the toilets because we thought the water was coming back on. I ended up filling all of the toilets with water from the pool (repeatedly). None of us got to shower before leaving the next day. We asked for compensation, but they said all they would do would be to give us a free night the next time we are there. We don't have any plans to go back to Playa del Carmen, so it wasn't much consolidation.