Udlejerkommentar: Mareen, with all due respect you don't have your facts straight. I, Laura the owner, was out-of-town on the day of your departure. I spoke with your husband when you got in the apartment on the day of your arrival, making sure you had no questions. On the day of your departure (you yourself indicated you would leave at 10a.m.) you met our cleaning lady who came at 10 o'clock to prepare the apartment for the next guests. Lilya doesn't have a good command of English. She indicated you were not in the apartment when she came in to clean. There was no luggage, you came back wearing back packs to pick up your child's toys, pencils and the drawing book that you forgot to take. She put them on the sofa, so your claims of her "shoving things somewhere" are baseless. Before buying the furniture we read the surveys and learned that people prefer firm mattresses. You mentioned you stayed in homes all over the world so you know that very rarely owners provide unlimited amount of towels and linens.  We do, they are of good quality from Macy's, but you probably expected the "Pier" equivalence. Our furniture has normal wear and tear, it is very comfortable and it is in good condition. We do not change it every year as the super luxury hotels do, but neither do we charge $500+ per night (the average price per night at the luxury hotel). As a matter of fact we charged you only $150 for an additional night when you added it to your stay the last minute. We have one of the highest numbers of excellent reviews on VRBO for our rental. Our "customer service" (attention and caring for the guests), accommodations and cleanliness are always praised by our guests - the proof is in the reviews. Opinions differ, we probably didn't meet your expectations, but we still do not understand the unfair 2☆ review rating - it was clearly based on the lack of communication between you and our cleaning person, who does not speak English very well, but she does an excellent job cleaning our apartment (her main duty).