STAY FAR AWAY FROM THIS RENTAL NIGHTMARE. The rental personnel arrived 20 minutes late (after scheduled 4p check in time). The entire house was absolutely filthy, carpets had food crumbs, table tops/ counters were dirty with food & drink spills. The powder bathroom toilet was flooded upon arrival. I spent 2.5 hrs cleaning the house before my family was able to enter. The "game room" equipment was a huge disaster all items are non-functional. Not a single item was in working condition: missing pucks, missing balls, giant holes in air hockey and pool table, broken pool sticks. Not to mention popped balloons and confetti throughout the interior and exterior of house. The toy closet was disgusting, it had used Q-tip swabs, broken wood trim with sharp rusted tacks and a used metal nail file. They had a sign: MUST FOLLOW THE RULES "ONLY PLAY WITH ONE ITEM/ GAME AT A TIME", "NO PARTIES". Yet the house was littered with party trash. The entire house had a two page "DO NOT DO THIS- NOT ALLOWED" signs posted everywhere and had cameras on the property, so there was no privacy. They could watch you and your family throughout your stay. I emailed the property owners right away with pictures about the poor conditions and they simply stated "sorry, we are on vacation, sorry your unsatisfied". Since this is a non-refundable rental we had no choice but to stay. I then emailed a second time upon check out, with pictures of how clean and tidy we left the property asking for a refund of the cleaning fee, since the house was unacceptably filthy upon our arrival. They make you strip all the bedding/ bath linens and wash them or they charge you. It was quite obvious there is no cleaning services, they have the renters do it and pay for it. We finally got a reply "we are away on a business trip, and will get back to you later in the week". We yet to hear back... If I could post the pictures of what the house really looks like, I would. These are careless owners out to make a buck, stay away from this property.