4/10 Dårligt
Curry P., Byron Center, MI
11. marts 2024
Synes godt om: Rengøring, beliggenhed
Synes ikke om: Kommunikation
Bitterly Disappointed
Condo was spacious and well laid out. Main door had no security locks and wasn't sealed well. One bedroom door was crooked and stuck. Took 2 1/2 days and five contacts to get plugged toilet fixed. But worst of all - On our floor on the public balcony (street side) there were three unlabeled, unlocked storage bins with beach supplies . The bins were exactly like the one at the pool which was for the public. Nothing in the extensive rules or postings indicated these were private. So from one of the bins we borrowed a few sand pails and a chair and returned them later the same day. 2 days later we received a phone call from the management company that we were being evicted immediately by the condo HOA because the security cameras caught us on tape 'stealing' from the bins - which they said were not public. They would provide no contact with whom we could talk. They said they couldn't help. We contacted the host who didn't respond. We contacted VRBO who tried to set up a 3way call with the host but could not reach him, but said his management company promised he would contact us. All we got was a message asking if we'd contacted his company, which we had already told him we had. We gave him our cell phone # and asked him to call us - he never did. So we moved out and lost our 2nd week of the reservation with, of course, no refund. A traumatic experience for our family - especially our grandchildren. A very unprofessional, unethical lack of response from the management team.
Curry P.
Overnattede 14 nætter i februar 2024
