Dear Barry,
1. Many lights were not working, both inside and outside the house.
• This is due to the storm that fell in Le Touquet and Europe.Mr. Margueritte changed the light bulbs in your presence.
2. The TV did not receive satellite signals because it was not connected.
• Same answer. Easy to press the button to reset it.
3. We couldn't play music because there was no CD player despite the many speakers.
• In the blue room, you have a CD player.
• The other speaker was used for the old TV set. You have a brand new Samsumg TV at your disposal with many radio stations.
4. HomeAway assured me that the open fire was safe.
It was not correct because it was only protected on three sides and we could not use it because of our dog.
• It is not possible to close a chimney on all sides.•Your dogs do not need to stand in front of the fireplace.
• It is mentioned to HomeAway that you must contact me to receive my approval to bring your 2 big dogs. I only accept one small dog.•This has not been done. I was not informed.
5. The back door was broken and we couldn't use it.
• That is absolutely correct. The kitchen door store was out of order. I was at Le Touquet when it happened. I ordered a new engine from Faidherbe. They do not receive it in time. Sorry for the disagreement.
6. The general level of interior decoration was very poor with many places where wallpaper detached from the walls, a large surface at the end of the corridor without wallpaper at all, paint detaching and fabric in the dining room moving away from the wall. ? ???
• Suitcases and small children damaged my wallpaper in the hall and stairs. It may be unpleasant to the eyes, but not embarrassing to your comfort.
• At the end of the corridor, it is true that 2 square metres of wallpaper were removed.
• All these small details do not justify declaring that the decoration is very poor.
7. The biggest problem, however, was cleanliness. In short, the house was not clean and it's not because we arrived before 3pm, it's just because it hadn't been thoroughly cleaned. The baths were both dirty and there was still hair in one of them, so we didn't use them. The kitchen in particular was very dirty, the top of the cooktop had to be cleaned before we could use it and the work surfaces had not been cleaned properly.
I reject these allegations.
If the villa was so dirty, why didn't you claim it when you arrived? Why didn't you call Mrs. Margueraz and ask her to clean again?
Why don't you claim until afte
